FAQs
Order Management
All orders are generally shipped the next day after ordering.
As soon as your order is shipped you will receive an email with the tracking number.
Orders are processed on weekdays.
For any information about your orders you can contact us at any time, keep the order information available when you contact us via the form in the Contact section or directly by email info@1-64specialist.com
How much does shipping cost?
For information on national and international shipping costs we recommend you go to the " Shipping Costs " page
If your country is not served by our couriers, write to us for a personalized quote.
Import taxes and duties
Payment of import taxes and any duties are entirely the responsibility of the buyer.
For purchases outside the European Union, please note that customs duties are applied when the package reaches the destination country.
In case your order goes through customs, you may be charged additional fees for taxes and charges. These fees must be paid by the recipient.
Unfortunately 1-64Specialist has no control over these amounts and we are unable to tell you how much they might be, as they can vary from country to country.
We recommend that you contact the relevant customs office for more information before placing an order, so that you do not have any unpleasant surprises if you have to pay customs duties that you did not expect.
FAQs about the Booking service (for registered users only)
What is the booking service?
The reservation service allows you to purchase your products at different times and without paying shipping costs.
The products will be set aside for you and shipped when you decide so you will only be charged 1 shipping when they are shipped to you.
Attention - Every 3 months we will ask you if you want your products to be shipped to you or if you want to wait a little longer, if you do not answer us within 15 days your orders will be cancelled and you will be refunded 50% of the amount spent and we will retain the remaining part as a penalty for management and storage.
FAQs about PRE-ORDERS
How do Pre-Orders work?
An item marked "Pre-Order" means that this item is still in production at the manufacturer and is not immediately available for shipment.
If you combine a PRE-ORDER item with IN-STOCK items, the IN-STOCK items will ship first and the PRE-ORDER will ship once it arrives and you will be charged for shipping. (If you use the Reserve service we will ship when you decide and it allows you to group multiple purchases into a single shipment and therefore pay only 1 shipment).
Pre-ordering an item from our website means that we will reserve the stock for you and ship your order as soon as the model has completed production.
Pre-orders are all paid in full up front. Once your product arrives, it will be shipped immediately and you will receive an email notification with tracking information.
Please note - Pre-orders can be cancelled with a 20% cancellation fee. This will be deducted from the amount paid and partially refunded.
Estimated arrival date for Pre-Orders
All pre-orders have a stated but APPROXIMATE arrival time.
Please note that release dates are ETAs provided by the brand. 1-64Specialist is not responsible for any delays in delivery due to manufacturing or logistics.
If this information is not available, please contact us and we will provide this information to you as soon as possible.
When will my Pre-Order be shipped?
All pre-orders will be shipped once they arrive. Some items may be delayed due to circumstances beyond 1-64Specialist's control.
In case of major problems or cancellations from production, you will be notified immediately with a refund.